Frequently Asked Questions

Please bring only personal items such as handbags or backpacks measuring 20 x 20 cm. Please note the following regarding the security check we will conduct before entering each event: Finish any food or drink before entering the arena, as you are not permitted to bring them inside.

  • Firearms
  • Bladed weapons
  • Umbrellas
  • Cigarettes and e-cigarettes
  • Musical instruments
  • Fireworks
  • Selfie Sticks
  • Sharp objects
  • Illegal substances
  • Laser pointers
  • Large bags
  • Only 20x20cm bags are allowed
  • Bringing in bottles
  • Interchangeable-lens cameras
  • Bringing in food and beverages
  • People who are intoxicated
  • Masks are prohibited inside the venue

You can find the events we’ll be hosting at the Movistar Arena on our website: https://movistararena.co/eventos/

At the Movistar Arena, we guarantee excellent visibility from every seat, which is why we don’t designate any specific section as the “best.” Every section offers a unique experience for enjoying the show.

It varies, but most orchestra concerts last between 90 minutes and two hours, with an intermission halfway through.

At the Movistar Arena, every seat offers a great view of the concert

We recommend arriving at the Movistar Arena Bogotá at least one hour in advance. That way, you can enter at your leisure, browse the outdoor shops, and enjoy the indoor areas before the show begins.

Tickets are sent via the TuBoletapass app, but you’ll find a TuBoleta ticket booth on the right side of our venue

We have 9 parking spaces for electric cars, 3 of which are equipped with charging stations for use during the event. Parking is free for cars attending the event.

Our on-site parking is reserved exclusively for Suites and Box seats, so we recommend nearby parking options. North Parking Lot at Nemesio Camacho El Campín Stadium. South Parking Lot at Nemesio Camacho El Campín Stadium and the Palacio de los Deportes

Visit our website and check out the “What People Are Saying” section to find all the news about our events https://movistararena.co/categoria/reprogramaciones-y-cancelaciones/

Alcohol-Free Zones are defined as areas designated by the Landlord where the consumption or sale of alcoholic beverages is prohibited. These zones will be enforced for public events that allow minors to attend.

The minimum age for entry to the Movistar Arena Bogotá varies depending on the concert or event. This information is posted on each show’s specific page and may include restrictions based on the type of event. We recommend checking before making your purchase to ensure you meet the admission requirements.

This area is located on the floor and is arranged according to the event layout. People with disabilities other than physical disabilities—such as hearing, visual, intellectual, or psychosocial disabilities—may sit in the designated area or in the seats indicated on their ticket.

If you lose an item, please call +57 3183701978

No, our parking lot is reserved exclusively for suites and stalls, except for electric vehicles.

The Movistar Arena Bogotá is located at Carrera 30 and Calle 63, an area easily accessible by public transportation:

  • TransMilenio: nearest stations are Movistar Arena and Campín – UAN (NQS trunk lines).
  • SITP: several routes run along Carrera 30, Calle 63, and Calle 53 with stops near the venue.
  • Nearby stops: in front of the Movistar Arena, you will find designated SITP boarding and alighting points.