Protocols for people with disabilities
If the person in a wheelchair bought in the first floor, they are asked to place themselves in the chair of the closest corridor to be able to remove the chair and locate the wheelchair and requesting the other people in the line to run a position in case you have not bought in the end. If the person in a wheelchair bought on 2nd or 3rd floor, there are two options: if he/she can walk with help, the logistic staff help to the entrance of the person to the the chair that corresponds, in the event that he/she definitely cannot get out of the wheelchair, is relocated in the 1st floor, at the back in the spot installed for the respective event.
The process is similar, the difference is that by having the audience standing, a platform is installed on the south of the 1st floor with a height of 30 cm. A person with a disability and a companion are allowed to enter this platform.
Additionally, we have a special logistic group identified as “priority group” who also use a different uniform than the other logistics staff. This team’s mission is to identify people who require some type of support outside the Movistar Arena and, according to what they need, provide support and accompaniment either through the Movistar Arena’s own wheelchairs or any other necessary help.
Movistar Arena has 10 exclusive bathrooms for people with disabilities. They are distributed 6 on level 1, 4 on level 2 and 4 on level 3. They have the necessary space conditions and accessories for these services.
Movistar Arena has 4 elevators with priority for people with disabilities. They are located 2 in parking lots and 2 on the western side of the Arena on entrance No. 5 at the point where you enter to the first floor
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