Disability Protocols

Wheelchair users must enter through Gate 5, which has an access ramp. Upon arrival, a member of the logistics team will provide the necessary assistance.

You may approach any logistics staff member identified by the word “PRIORIDAD,” and they will guide and accompany you to your location.

Yes. Movistar Arena has a designated area in the seating bowl for people with disabilities. Availability and location may vary depending on the configuration of each event.

Yes. Once a person is situated in the area reserved for people with disabilities, they may remain there with a companion for the duration of the event.

If you use a wheelchair and your location is not accessible, the Movistar Arena team will assess the possibility of relocating you to the designated area, subject to availability and the event layout.

Yes. Movistar Arena has priority-use elevators for people with disabilities and accessible restrooms on various levels of the venue.

Generally, no. However, some promoters may establish specific requirements for certain events, so it is recommended to review the information published at the time of purchase.

Movistar Arena staff will escort you to your location to facilitate entry and movement within the venue.

Yes. The Movistar Arena team is prepared to provide guidance and assistance during entry and throughout the event.

You can contact the Customer Service team through the official Movistar Arena channels before the event date to resolve any questions or specific needs.

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rensa@movistararena.co.